FIELD SERVICE & TECHNICAL SUPPORT

Give customer support specialists, field technicians, and customers the ability to access content on any device. Our process allows them to access a variety of content, whether it be a training video, the latest installation, or a maintenance request. Content Raven provides:

  • An enhanced search filter so users can find the right content
  • Offline access to content
  • The ability to provide your help desk with the content

Increase your employees’ productivity and simplify processes for customers. It’s easy! Access the latest content using these steps:

STEP 1

Download iOS or Android mobile application

STEP 2

Scan bar code/QR code of the device or enter the code

STEP 3

The relevant content gets loaded in the mobile browser.

BENEFITS

Easy Access to relevant content

Enhanced Search to filter and get to the right content

Increased Productivity for the field technicians

Offline Access to the content

Access to latest version of the content

Tracking and linking the access to your helpdesk.

Join leading global fortune 500
companies that use Content Raven for digital transformation.

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